Frequently Asked Questions

What cleaning services do you offer?

We offer a variety of cleaning services, including standard cleanings, deep cleans, move-in/move-out cleanings, and commercial cleaning services.

I just booked my first clean! What should I expect?

Your first cleaning is always a detailed deep clean to get your space up to our standard. Because every space is different, the initial cleaning is priced higher than subsequent recurring cleanings. After we see the condition and layout of your space, we can determine the appropriate rate for your ongoing standard cleanings.

Do I need to provide my own cleaning supplies?

No! We bring the necessary professional cleaning products and equipment to get the job done.

How do you price your services?

Our pricing is based on the size, condition, and specific needs of your space. We provide straightforward, flat-rate pricing with no hidden fees.

Do I need to be home during the cleaning?

Not at all! Many of our customers provide access to their home and go about their day while we take care of the cleaning. We’re trusted, reliable, and respectful of your space.

How can I contact you during the service?

You can reach us anytime during your cleaning by phone or text at 973-264-9590. We’re always happy to answer questions, provide updates, or address any concerns.

General Questions

Booking and Policies

How do I secure my booking?

A $50 deposit is required when scheduling your appointment and applies toward your total balance at the time of service. The deposit is non-refundable for cancellations made with less than 24 hours’ notice.

Do you offer Airbnb cleaning?

Yes, we offer turnover cleaning to keep rental properties guest-ready.

What is your refund policy?

All payments are final and non-refundable.

What if I'm not satisfied with the service?

Your satisfaction is important to us. If you’re not completely satisfied with your cleaning, please contact us within 24 hours of your service so we can address your concerns and determine the best way to resolve the issue.

What is your cancellation policy?

We require at least 24 hours notice for cancellations or rescheduling.